Confirmations are required at least by 3:00 pm the day before your scheduled appointment time. It is important that we receive a confirmation from you concerning your schedule massage and/or spa services. If no confirmation is given, we will assume you will not make your appointment and we will therefore cancel your massage appointment.
Cancellation Notice must be given by 3:00 pm the day before your scheduled appointment time. If a proper cancellation is not given before or by the 3:00pm time a charge of $25 per massage and/or spa services will be applied for that missed appointment. If client has a pre-paid package one of your massages and/or spa services will be lost due to Non-Cancellation. If guest has any vouchers via internet (i.e Groupon or Living Social) your purchase will be automatically redeemed non-refundable.
CONFIRMED CLIENTS THAT ARE NO CALLS/NO SHOWS:
If you are a No Call/ No Show or canceled at the last minute and/or arrived much too late to receive your scheduled Massage and/or spa services and are interested in using “I Need A Massage” LLC services in the future you will incur a $25 fee and may also pay $59 per massage or $59 per spa services for that missed appointment. All fees must be paid before you can schedule any future appointments. If client has a pre-paid package one of your massages and/or spa services will be lost due to NoCall/No Show or Non-Cancellation. If guest has any vouchers via internet (i.e Groupon or Living Social) your purchase will be automatically redeemed non-refundable.
There are no refunds offered on Services or Merchandise. You may however exchange for store credit to be use on another Service or retail item within 30days. All sales are final.
You may also share or give away any remaining Massage and/or Spa Service coupons, voucher or certificates.
I Need A Massage LLC reserves the RIGHT TO REFUSE SERVICE.